Administration

What We Do

The Public Works Administration staff supports all departments by providing clerical, accounting, financial, administrative, and management assistance, along with gathering and maintaining the engineering and development records which helps with the day to day contact with the public providing clear and precise information with which to process permits. You’re in the right place for information on the following services:

  • As-built construction drawings
  • Development plan reviews
  • Engineering
  • Hydrant permits
  • Public Works Administration
  • Solid Waste/Recycling/Composting
  • Stormwater
  • Wastewater
  • Water

Utility Billing

Please note that billing for monthly utility services is handled by the Finance Department at 360-403-3421 and not by Public Works Administration staff.

To Report or Inquire About Phone Number
Fire or vandals at city utility facilities 911
Water emergencies 360-386-5926
Sewer emergencies 360-913-1398
Stormwater Issues/Flooding 360-618-2166
Billing questions and residential or commercial water service for new customers 360-403-3421
Water or sewer service requests, complaints and most other business 360-403-3526
Side sewer construction inspections 360-403-3508
Water service construction inspections 360-403-3526
Call Before You Dig 811

How to Tell if We Serve You

We aim to provide high quality products and excellent service to our customers. This web site is just one way we do that. You are our customer if you:

  • Reside within city limits or our extended service area
  • Operate a local business
  • Work at a local industry
  • Receive fire protection from fire hydrants connected to our water distribution system
  • Develop properties or build structures with connections for the services above
  • Purchase water in bulk for private residential or commercial purposes

Emergencies

Water and sewer emergencies may include but are not limited to breaks in water mains or service lines, hydrants, and sewer lines, alarms at city utility facilities, plumbing emergencies on your property requiring water shut-off or other services, utility or natural resources code violations such as stealing water from hydrants and discharging wastes to sewer/storm manholes; and re-connection of water service for medical emergencies.

Business Calls

Water or sewer business calls could include: questions and concerns on drinking water quality, wastewater odors, temporary water shut-off, construction projects, and other concerns unrelated to billing.