Auto Payments: Auto Pay may be set up using Xpress Bill Pay by creating a log in for your account or contacting the Finance Office.
Shut Off Notices
Notice of past due accounts will be mailed approximately two weeks before shut off day. The date listed on this statement will show the last day to pay in order to avoid disconnection.
If you would like to make a payment arrangement, please come to our office to fill out the appropriate paperwork or fill out the form online.
Payment arrangements over the phone are not accepted. Payment arrangements must be made by 5:00 p.m. the day prior to shut off.
Change of Occupancy
The customer of record that requested service is responsible for all charges on the account until the City of Arlington has been notified of any changes. Please notify the Finance Department when you no longer will require services or you will be billed until the next customer requests services.