Utility Billing

New Customer Support Program

Payment Arrangement Application

(7-23-2020) The Governor issued Proclamation 20 – 23.7 which extended the prohibition of assessing late fees and disconnecting water service until October 15.
Payment Arrangement Application


Utility Customer Support Program Applications  

Application open through October 31. 

Applications:
Residential Utility Bill Credit Application
Commercial Utility Bill Credit Application

(9-29-2020) The City recognizes that COVID-19 has caused substantial financial impacts to citizens from job loss or reduced work hours due to business closures, school closures and/or limited access to child care.  Through the customer support program, the city is implementing a one time utility credit to qualified applicants.  Residential customers that turn in an application and meet eligibility criteria will receive a one time $250 credit on their water/sewer account until funding is exhausted.  Commercial customers that turn in an application and meet eligibility criteria will receive a one time $350 credit on their water/sewer account until funding is exhausted.  Utility credits not applicable to stormwater and irrigation only accounts.

 Residential Eligibility Criteria (must meet all of the following):

  • Have a utility account with the City of Arlington and water and/or sewer services are billed. 
  • Water/sewer service address must be within the City of Arlington city limits.
  • Have been negatively impacted financially by COVID-19 pandemic either through loss of a job, reduced hours, or childcare/education needs. 
  • Must be the utility account holder or property owner listed on the account.
  • Must have been current on your utility account as of 4/1/2020.

Business Eligibility Criteria (must meet all of the following):

  • Have a physical location in Arlington city limits (not including home occupancy businesses).
  • Have a utility account with the City of Arlington and water and/or sewer services are billed. 
  • Water/sewer service address must be within the City of Arlington city limits.
  • Have a current City of Arlington business license.
  • Have been negatively impacted financially by COVID-19  due to business closure or reduced operating hours.
  • Business must be the utility account holder or property owner listed on the account.
  • Must have been current on your utility account as of 4/1/2020.



Customers

The City of Arlington currently serves approximately 5,200 utility accounts. Each unified utility bill includes water, sewer, stormwater, and or ambulance services. Each water meter is read monthly.

Payments

You may also pay your bill online at Xpress Bill Pay.

Auto Payments: Auto Pay may be set up using Xpress Bill Pay by creating a log in for your account or contacting the Finance Office.


Change of Occupancy

The customer of record that requested service is responsible for all charges on the account until the City of Arlington has been notified of any changes.  Please notify the Finance Department when you no longer will require services or you will be billed until the next customer requests services.