The City’s goal is to make the process as fair and equitable as possible and recognizes that mistakes sometimes happen. If you feel your bill is incorrect, you can fill out an adjustment request and the City will review your adjustment application and provide you with a credits for any overcharges your account has incurred.
Information Collected by the City
If your problem cannot be dealt with via the adjustment application, the city will review your case by collecting the following information.
- Utility Account Number
- Account Customer Name
- Account Address
- Follow up Contact Name
- Follow up contact Number
- Problem / Issue
The City will research your account and contact you ASAP to provide you with an update or solution.