Utility Billing

New Customer Support Program

(7-23-2020) The Governor issued Proclamation 20 – 23.7 which extended the prohibition of assessing late fees and disconnecting water service until October 15.  The proclamation also included a provision for utilities to develop a customer support program intended to offer assistance to those individuals experiencing financial hardship due to COVID-19.  

The City of Arlington is updating its Customer Support Program to reflect guidance in the most recent proclamation. Details of the updated support program will be made available in September. 

Link to application form

Customers

The City of Arlington currently serves approximately 5,200 utility accounts. Each unified utility bill includes water, sewer, stormwater, and or ambulance services. Each water meter is read monthly.

Payments

You may also pay your bill online at Xpress Bill Pay.

Auto Payments: Auto Pay may be set up using Xpress Bill Pay by creating a log in for your account or contacting the Finance Office.


Change of Occupancy

The customer of record that requested service is responsible for all charges on the account until the City of Arlington has been notified of any changes.  Please notify the Finance Department when you no longer will require services or you will be billed until the next customer requests services.