FAQs • Arlington, WA • CivicEngage

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Animal Services

1. To whom do I report a stray animal?: To report a stray animal, please call 911 or the non-emergency dispatch line at 425-407-3999. Once caught, the City of Arlington transports stray animals to the Skagit Valley Humane Society in Burlington for sheltering.

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Building Division

1. May I do the work myself or do I need to hire a contractor?: Any person may work on their own property, whether they occupy the property or not. Any person may work on their personal residence, whether owned by them or not. This applies to all types of work including electrical work, as long as it is not done with the intention and for the purpose of selling the improved property. Owners of commercial property may use their own employees to do maintenance; repair and alteration work on their own properties. A leaseholder may perform electrical work on their leased property or use their own employees to do the work. A permit is still required for work on your own property.

2. What are the Building Codes used in the City of Arlington?

The City of Arlington does not have its own Building Code. The Washington State Building Code Council determines, through legislative action, which building codes will be used by the local jurisdictions throughout the State of Washington. Please email the Permit Center or call at 360-403-3551 or for additional information.

3. What are the climatic and geographic design criteria?

4. What do I need to know when hiring a contractor or remodeler?: If you intend to hire a contractor or remodeler, please "Shop Smart" and review the information on this web site from the Washington State Department of Labor and Industries.

5. What hours is construction allowed in the City of Arlington?

Construction is allowed between 7 a.m. and 7 p.m. Monday through Saturday as long as the construction noise will not unreasonably impact residential zones.

Construction on Sundays or legal holidays is allowed only by written permission from the building official.

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Cemetery

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1. I want to bury cremated remains into the grave. Why do I have to decide whether there will be any more burials before this can be done?: It is against the law to disturb human remains without license (including cremated remains in a casket or urn), and therefore no further burials will be possible in the grave until a license has been obtained. Cremated remains can be buried in the grave at full depth, in which case they will not be disturbed by further full body burials, but by having to excavate a grave to this depth there will be additional charges for opening the grave.

2. Why can't I have what I want on the grave?

When a new grave is purchased it is not the ownership of the land itself that is purchased, but the rights to have burials take place in that grave. These rights are sold, or to be more correct, 'granted' together with the rights to erect a memorial on the grave in accordance with the rules and regulations of the cemetery.

It is important that you select the cemetery that will provide you with the type of memorial that you require as regulations differ from area to area. This can be checked out by contacting the cemetery office and making inquiries about the choices and options available.

3. What happens if/when all the owners have died?: Ownership of the exclusive Right of Burial in a grave can be transferred from a deceased owner via that owner's estate. The means of transfer can be very complex and while there is a set procedure to follow, each case must be looked at individually. If you need to transfer ownership when all owners are deceased you will need to contact the cemetery office where staff will arrange for a transfer to take place in compliance with the law.

4. Who is responsible for the memorial?

The City of Arlington is responsible for maintaining the cemetery in a safe condition, you have a responsibility to maintain your memorial in a safe condition. If you fail to do this the cemetery staff may take action to make the memorial safe. Cemetery staff carry out routine inspections of memorials in the cemetery and when one is identified as being unstable and likely to fall and injure someone it might be cordoned off, laid flat or have a temporary support installed.

You will receive a letter in these circumstances and it will be your responsibility to arrange suitable repair. Should your memorial still be under guarantee the memorial mason will be responsible to carry out repair at no extra cost to yourself. Should you ignore the notice sent to you your memorial may well be laid flat and when the lease expires you will not be allowed to renew it until repairs are made. Should no repairs be carried out and after further notification the memorial may be lawfully removed from the cemetery.

Your memorial mason also has a responsibility to provide a memorial of merchantable quality and to erect it in a safe manner. You should insist that the memorial is erected in accordance with the National Association of Memorial Masons (NAMM) Recommended Code of Practice and seek a guarantee from your memorial mason.

5. I am told the grave is for two people. There is only one person in the grave and I now want two more burials to take place in the grave. How does this work?: When a grave is purchased to take two full body burials, the depth to which the grave is excavated for the first burial must take into account the need for the second burial. There are legal requirements as to how much earth must be left on top of the last coffin, and it is therefore not physically possible to put an extra coffin into the grave without breaking the law. However, after the grave is full for coffined burial cremated remains caskets or urns may still be buried within the grave.

6. I own the grave. Can anyone else be buried in it if I don't want them to?: No. Graves cannot be opened without the permission in writing of the registered owner of the grave. The only exception to this is where the burial is to be that of the registered owner in which case no written authority is required. The law protects your rights as registered owner of the grave.

7. I've got a lawn grave. When will I be able to put a memorial onto it?

Where individual foundations are provided for lawn memorials ideally these will be situated on un-dug ground at the head end of the grave. In these circumstances and with the use of ground anchors and fixings that comply with the National Association of Memorial Masons (NAMM) Recommended Code of Practice, it is still possible to erect a memorial almost immediately.

In cemeteries where the headstone is erected directly on the excavated area of the grave there may be a period stipulated in the cemetery regulations which gives the ground time to settle and consolidate. During this period the cemetery staff should monitor any sinkage that becomes apparent and top up periodically with topsoil until settlement ceases. This period may differ around the country due to differing soil types and conditions. Even after settlement has ceased it is advisable to ensure that your memorial mason adopts the NAMM Code of Practice.

8. Can anyone witness the grave being filled?: Yes, but the cemetery will need to be advised of this before the funeral takes place so that they are prepared.

9. I understand that some people wait while the grave is filled in. Why is this?: Some cultures require that the grave is filled in while the families watch or they may wish to undertake the back filling of the grave themselves. When families want this it is essential that the cemetery is made aware of their requirements when the burial is first arranged. This will ensure that the family's wishes are met and that their safety is protected during the back filling process.

10. Are graves filled in straight after a funeral or are they left to the next day?: Graves are prepared for burial at least one full day before the funeral and are covered overnight. The ICCM Guiding Principles for Burial Services states that immediately after the mourners have departed the graveside, the grave shall be entirely back filled and made tidy. This work is completed on the day of the burial and coffins should not be left uncovered overnight.

11. Why are there so many different types of graves available at some cemeteries?: Some authorities have introduced a wide range of graves to give people as many options as possible when arranging the burial of a loved one. For many the lawn grave is considered to be the best.

12. It’s distressing to see the coffin go down so deep. Why are graves dug so deep?: Graves have to be dug to a sufficient depth to allow for future burials to take place. Therefore the grave needs to be deep enough to allow not only for the depth of coffins/caskets that will be buried but also to accommodate legal requirements of undisturbed earth to be between each coffin and the amount of earth that must cover the last interment.

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Code Enforcement

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1. Do I need a permit?: If you are not sure whether or not your project requires a permit, feel free to contact the permit center at 360-403-3551. Business hours are 8 a.m. to 5 p.m., Monday through Friday.

2. When are building permits required?

The following are the typical permits that a homeowner may need to obtain for various projects:

Adding plumbing fixtures
Construction or repair of decks over 30 inches above grade
Construction that involves additions to your home or business
Structural changes (removing a wall, adding windows or doors)

For property development other types of permits may also be required. Please contact the City’s planning division at 360-403-3551 for additional information.

3. When are other permits required?

Other projects that may require a permit include:

A sign permit must be obtained to install a new, altered or relocated signs.
Any activity that occurs in the right-of-way (typically the area between the back of the sidewalk on your side of street to the back of sidewalk on the opposite side of the street) requires a right-of-way permit.
Any grading activity (excavation or placement of soils) requires a permit. Grading activities involving 100 cubic yards or more requires SEPA review.

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Contact City Departments

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1. How do I contact a city department?: You can contact us by email or telephone. Each department has it's own email and direct phone line. All this information is found by viewing our staff directory.

2. How do I obtain copies of public records?: Pursuant to RCW 42.56 the city of Arlington makes public records available upon request. Please visit our webpage to request records.

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Emergency Management - Ready Arlington!

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1. Why is being unprepared considered a disaster?: Ask yourself this question… Who depends on you and how will they take care of themselves if you can't be there to do it for them? Most of us are aware that we need to be better prepared for emergencies and disasters and we even know what we need to do. But, most of us either haven’t done anything or we’ve done very little. Why? As one prominent social scientist has said, “when the next big disaster hits, we’re going to have a large number of highly educated dead people”. And why is that? Because we think we can take care of ourselves, or we think… I can do that later… or we think…the “government” will take care of me. We may be wrong on all counts.

2. Why is being prepared such a big deal?

We are vulnerable to several predictable types of disasters in our area. Flood, windstorm, volcano and earthquake, just to name a few. Many of us were affected by the storms in the past couple of years with power outages, flooding and wind damage. Bad enough to result in a number of Presidentially Declared Disasters. You might not have been affected…this time. Maybe it’s only one house or family that in your neighborhood that was affected, but if that one is yours, then it’s catastrophic.

Being Prepared with Food

You may not realize that most major grocery stores use a method called Just-In-Time stocking to keep their shelves full. They receive, on average, two shipments each day to keep items flowing onto and off their shelves. If the roads are impassable because of an earthquake, mudslide, downed bridge, avalanche or a storm, the shelves may not be restocked when an item is sold out. A few hours may be all it takes for store shelves to be completely empty. If we’re quick and if the store in our neighborhood is open, we may be in luck. But if the store in our neighborhood is closed, we may have to depend on what we have stockpiled in our pantry for a food supply for a few days.

3. But I live and/or work in the city; won't the Fire Department, Police Department or someone in government take care of me?: The Fire Department and Police department will be busy with prioritized response activities in a disaster so routine calls will generally not get priority. Their job during the first few critical hours is to assess the situation and respond to the most critical life safety impacts. That’s why it essential to be able to care for ourselves and those that depend on us. During one of the major earthquakes in California, 94% of individual rescues were done by ordinary citizens, not emergency responders.

4. How can I find out if I am unprepared?: Ask yourself what you did (or wish you had done) during the last storm as the threat of floods and wind damage increased. What if it had been worse? What if you hadn’t been able to get home? Or to work? Or to pick up your child from school? Or what if you had gotten stranded for hours in your car? How prepared were you to handle it?

5. How Do I Know How Serious It Will Be?: One prediction for our area is that there is an 85% chance of a major earthquake occurring during our lifetime. Washington State averages one Presidentially Declared disaster each year. We rank among the highest states in the nation for major, disruptive disasters. Most in recent years have been floods and windstorms but we in the greater Everett area are situated very near a major earthquake fault. The South Whidbey Fault runs through the tip of Whidbey Island and goes diagonally to the southeast and passes just south of downtown Everett. A moderate quake could cause significant damage.

6. What Can I Do To Prepare Now?

Start small. Before you go to bed tonight, put a pair of sturdy shoes, a flashlight and a pair of heavy gloves under your bed. If an earthquake or other emergency hits while you are sleeping, you’ll be able to protect your feet and your hands when you go to check on those who depend on you.
Next, have every member in your family fill out an Out of Area Contact Card. List important phone numbers including a friend or relative that lives out of the area that everyone in the family can call to advise of their condition and their location. We’ve learned that even when phone service is out in an affected area, we often can call out to other areas hundreds of miles away.
Finally, prepare or update a Family Emergency Kit.

More Information

These are just a few small steps we all can take to make sure we are prepared for any emergency and the disaster does not become our own. For more information and to get your supply of out-of-area contact cards, please contact Paul Ellis.

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Finance Department

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1. What is the tax rate for the City of Arlington?: The tax rate for 2010 is $1.03 per thousand dollars of assessed value. This amount goes to the City; however, your overall tax bill will also include taxes for Snohomish County, state schools and the Everett School District.

2. How are my taxes determined?: The City Council sets the property tax levy annually. For 2010, the City Council increased the property tax rate by 1% which generated additional annual property tax revenue of $22,376.

3. Where does the tax revenue go?: Property tax revenue is used to provide city services including public safety, recreation, planning, community development, public works, streets, library and general government.

4. What is the City's current population?: As of April 2009 the population, as determined by the State of Washington Office of Financial Management, is 17,150. This figure influences how much gas tax and other state shared revenues the City receives.

5. Are the City's books audited?: Yes. Every year the Washington State Auditor's Office performs an on-site audit of the City's financial records and procedures.

6. How can I get involved in the budget process?: Public hearings are held in November as the City Council prepared to set the tax rate for the upcoming year. City Council budget workshops are open to the public during that time.

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Fire / EMS

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1. How do I register for a CPR class?: The Arlington Fire Department does not currently offer ongoing CPR / First Aid classes. Consider checking with Fire District 19 at 360-652-8277, Fire District 21 at 360-435-3311, Red Cross Snohomish County at 425-252-4103 or Bee Safe Education & Training at 360-658-1787.

2. How do I get my blood pressure checked?

The City of Arlington Fire Department is available to assist citizens in maintaining a healthy heart by offering free blood pressure screenings. Residents may stop by any one of our three fire stations during normal working hours throughout the year for a screening by one of the staff. Availability of staff is dependent upon call volume.

Our stations are located at:

137 North McLeod
6231 188th Street Northeast
18824 Smokey Point Boulevard Suite 104

3. How do I request a fire report?: Fire reports can be obtained by filling out a public records request.

4. How do I find out if a burn ban is in effect?: The Snohomish County Fire Marshal is responsible to assure fire and life safety and to reduce the risk of fire loss to the lives and property of the citizens of Snohomish County. The Fire Marshal represents a vital communication link between the fire districts, county and state government.

5. How do I create a fire escape plan?: The Fire Safety Council has very detailed information about creating a fire plan. You can get that information on the Fire Safety Council website.

6. How do I apply for a burn permit?: Burn Permits are required and issued by the Office of the County Fire Marshal and participating local fire districts for residential burning. Permits will be issued outside the Urban Growth Areas (UGA) that are located outside of the established no-burn zones and are within fire protection districts of unincorporated Snohomish County.

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Fire RFA

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1. What is a Regional Fire Authority (RFA)?: A RFA is a special purpose district established by voters in a service area that provides funding for fire and emergency medical services. A RFA can be made up of cities, fire districts or a combination of the two. Creation of a RFA is authorized by state law (Chapter 52.26, Revised Code of Washington.

2. Who else has created a RFA?: Currently, there are 13 RFA’s in the state of Washington, including three in Snohomish County: the NCRFA, created in 2007—one of the first in the state; the South Snohomish County Regional Fire Authority, created in 2017; and the Marysville Fire District RFA created in 2019.

3. How is a RFA created?: A RFA is created by development of a RFA Plan which is approved by a vote of the people in the proposed service area. The vote required is a simple majority, unless the financing proposal includes fire benefit charges or other 60% approval threshold. North County RFA was created in 2007 by combining Fire Districts 14 and 18. Voters in the two Districts approved the creation and funding of NCRFA at the August, 2006 election.

4. Can other cities or fire district’s join an existing RFA? What is the process?: Cities or Fire Districts can join an existing RFA through a process called “annexation.” Annexation requires revision of the RFA Plan describing how the additional agency (city or fire district) would be served by the RFA; then, both the RFA and the agency proposing to annex must agree to the revised plan. After that, voters in the agency proposing to annex must approve the annexation. A simple majority vote is required to approve the annexation. This is the process that will be used for the potential annexation of Arlington in to the NCRFA. If the City Council and NCRFA Governing Board reach agreement on a revised RFA Plan, the City Council and NCRFA Governing Board will then submit the annexation measure to the voters of Arlington. The annexation must then be approved by a majority of Arlington voters. The City of Stanwood and NCRFA agreed to an annexation process in 2017; Stanwood voters approved the annexation of the City into NCRFA by a vote of 83.4% in favor at the November 2018 general election.

5. Why is the City of Arlington considering annexing into the NCRFA?: Arlington’s elected leaders and staff are exploring annexation with the leadership of the NCRFA for several reasons. First, it is anticipated that annexation would ensure better future funding stability for fire and emergency services in the City. Second, Annexation would enable additional efficiencies and service level improvements in delivery of fire and EMS services across both the NCRFA and the City. There are many ways in which the current partnership could be expanded if annexation occurred. Third, annexation would relieve some of the severe pressure on the City’s General Fund which supports a broad range of important services now in addition to Fire & EMS, specifically, police, streets, courts and jail services, parks and administrative functions. Another reason that Arlington is considering annexation is to give City voters a choice about how to fund their fire and EMS services: through the current City General Fund and Ambulance Utility Fee, or through voter-approved RFA fire and EMS levies.

6. How will fire and emergency medical services change if the City voters agree to annex into NCRFA?

If Arlington voters approve annexation of the City into the NCRFA, fire and emergency medical services will be provided under the direction and management of the NCRFA. Personnel that currently serve in the Arlington Fire Department will continue to serve the City but under the employment of the RFA. Fire Stations and fire and EMS vehicles currently serving Arlington will continue in operation unless or until they become obsolete, and will continue to be labelled “City of Arlington Fire.”

Under NCRFA’s current policies, upon annexation into the NCRFA, Arlington residents with health insurance or Medicaid/Medicare will no longer be billed for their deductible portion of the ambulance transport costs, regardless of whether the insurance company pays the full amount billed or not.

Annexation will enable immediate service level improvements by bringing in-house 24-7 staffing of incident command (currently contracted out to other fire agencies in part); increase the number of vehicles to respond in incidents; increase flexibility in deployment of firefighters and paramedics; and, it is anticipated, slightly reduce response times in rural and suburban areas.

7. What types of staffing and program partnerships exist today between Arlington and NCRFA?

The two agencies jointly fund and share:

a Deputy Chief Medical Services Administrator / Current COVID Specialist
Assistant Chief Community Risk Reduction
Community Resource Paramedic

Firefighters routinely train together across the two agencies, using common training software; this prevents duplication of effort by training staff. Both agencies respond to calls in the other’s territory almost daily, under mutual aid agreements. Both agencies are leaders in the Northwest Incident Support Program which provides chaplains at times of need, and food for crews on large scale incidents. Arlington and the NCRFA are also finalizing a program to share Part-Time Firefighters and emergency medical technicians (Expected implementation June 2020)

8. When will the annexation proposal come before Arlington voters? When would the annexation take effect?: If the City and NCRFA reach agreement on an annexation plan this fall, the schedule calls for the plan to be placed before Arlington’s voters at the February 2021 election. If approved by voters, the annexation would take effect January 1, 2022. The proposed annexation operating plan is being developed jointly by Arlington and NCRFA with input from labor leaders and the public.

9. How much will it cost Arlington taxpayers to be part of the NCRFA?

The answer to this question depends on multiple factors, including the taxable value of your real property. Once the annexation becomes effective, the Arlington Ambulance Utility fee will be repealed and Arlington’s EMS levy will be replaced by the NCRFA EMS levy. Real property in Arlington will become subject to the NCRFA fire levy.

Property owners in Arlington can anticipate paying more in property taxes overall (when combining the NCRFA and City property taxes) unless other City services are significantly cut. City leaders will be studying a full range of options over the next several months to determine what the City’s general levy rate will be in the upcoming 2021-2022 budget if the annexation is approved. The City Council and Mayor will consider both the savings to the City from shifting fire and EMS responsibility to the NCRFA, as well as the needs of other critical City services. Future City Council’s will need to determine future City levy rates for years after 2022.

10. How is NCRFA funded and how does this differ from the current funding for fire and emergency medical services in Arlington?

The NCRFA is supported primarily by two property taxes: a fire levy and an EMS levy. Like the City Fire Department, the NCRFA also receives revenues from ambulance transports and other service fees and funds. The RFA’s property tax levies are subject to the same state limits as City property taxes. Periodic voter approval is needed to restore the purchasing power of the RFA’s property tax levies. In 2020, the NCRFA property tax levy rates are as follows:

Fire Levy: $1.50 per $1,000 of assessed value

EMS levy: $0.39 per $1,000 of assessed value

11. How will the City of Arlington be represented on the NCRFA governance board?: The NCRFA is governed by a Governing Board, currently with 6 members. The Board’s powers are similar to those of a city council. The City and NCRFA are in discussion about how to add Arlington representation to the Governing Board of the NCRFA. This could take many forms, including one or more Board positions appointed by Arlington—permanently or temporarily, and/or by adding Board positions, either districted or at-large, which would be directly selected by voters.

12. Does the firefighters' union support the RFA?

The members of IAFF Local 3728, Arlington City Professional Firefighters, provide our earnest endorsement for asking the voters of Arlington to support a merger between Arlington City and the North County Regional Fire Authority.

All of our members are proud to work for the City of Arlington and appreciate the support that we have been shown by the city council. Joining the fire authority would allow for a more stable funding model and the ability to better serve the citizens of Arlington. Joining the two entities would allow for a more focused approach to fire and EMS services for both the city and the fire authority while eliminating redundancies.

Our members value the relationship that we have with our customers and assure you that we will continue that relationship. We look at the merger as an opportunity to share with others all the things that make working in Arlington a privilege. You can rest assured we will continue all of the community-oriented events that our city loves, as we take great pride in giving back to the citizens who support us.

We do not take this endorsement of a merger lightly. Our members have spent a significant amount of time weighing other options and see this merger as an opportunity to ensure adequate fire and EMS services to the community for the long-term. We ask that you vote yes to place the merger vote on the ballot

13. What happens if the RFA doesn’t pass?: Funding for the City’s Fire and Emergency Services Department will continue to compete for funding with other City departments as part of the City’s budget process.

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Hangar Questions

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1. What if I don’t need a hangar when one becomes available?: You can pass on a hangar up to 3 times before going back to the bottom of the list. Remember, the registration fee is non-refundable and must be renewed on an annual basis.

2. Can I build a kit plane in the hangar?: Yes, however you must follow the hangar agreement, all applicable airport regulations, and other regulations, especially fire codes.

3. What is the average turnover rate for the waiting list?: The waiting list wait period is estimated to be 3 years. These numbers are rough and can change based on the availability and turnover rate of the city-owned hangars. These numbers do not apply to the privately owned hangars.

4. How can I find out where I am on the waiting list?: To find out if you are on the waiting list simply call the office at 360-403-3470 or stop by and ask.

5. What hangars are available?: The City owns and rents 78 individual T-Hangar units with electricity (5-amps of power), and 6 twin hangar units with electricity (5-amps of power). Approximately 290 private hangar units and 3 Condominium Associations are also available on the field.

6. Is the hangar agreement monthly, bi-annually, or annually?: The hangar agreement is a monthly contract. There is no requirement to sign a six month or annual lease.

7. How much is due when I sign the hangar agreement?: The first month’s pro-rated rent, last month’s rent, a $45 fire extinguisher deposit, and a $20 key deposit is due upon signing the hangar agreement.

8. After seeing the hangar sizes and types, do I need to select one type of hangar?: You can request whatever hangar that suits your needs, even if that includes requesting all three types.

9. Do I need to own an airplane to be on the waiting list?: You do not need to own an aircraft to get on the waiting list. Although proof of current WSDOT aircraft registration in the tenants name will be required upon accepting a hangar, unless you are in the process of building an aircraft. The tenant must either own an aircraft or have a partnership agreement in one prior to moving into the hangar.

10. Can I have a business in the hangar?: Operating a business in a hangar is not allowed.

11. What can be stored in the hangar?: The hangar is for the storage of aircraft and related parts only. However, there are exceptions, the tenant may park his/her automobile in the hangar when he/she is flying their aircraft, providing the drip pan is placed under the engine.

12. Can I share a hangar with somebody?: If there is more than one plane owned by separate people, then you may share the hangar only if all people owning the aircraft have signed the agreement at the very beginning of the contract. If you are a partner in owning an aircraft then those partners do not need to sign the contract as long as your name remains on the aircraft’s registration.

13. Why are there strict rules for having the aircraft registered in my name?: The airport office strives to be fair to all current and future tenants. Allowing current tenants to sublet their hangar is not fair to those people on the hangar waiting list.

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Human Resources

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1. How many jobs are there with the City of Arlington?: The City of Arlington has approximately 150 full and part-time positions and 35 part-paid firefighters.

2. Do I need to complete a separate application for each job I wish to apply for?: Yes, a new application is required for each employment opportunity. Photocopies are accepted provided that each application has an original signature.

3. Can I apply with the City at any time?: The City of Arlington only accepts applications for advertised positions.

4. If I have previously submitted a completed application, will I automatically be considered for other positions?: You must submit a separate application for all positions in which you are interested.

5. Can I just submit a resume instead of filling out a job application?: No, generally a resume does not address all the information requested on the employment application.

6. Do you accept faxed or e-mailed applications and resumes?: No, the City does not accept faxed or e-mailed applications and resumes as we cannot verify if the signature is original. All applications require an original signature.

7. What should I do if my address or phone number changes?: To update your address and phone number, contact the Human Resources Department at 360-403-3439 with your new information.

8. How soon will I find out my status once I have applied?: All applications selected for an interview will be contacted by mail or by phone. All interviewed applicants will be notified when the position has been filled. This process may take several weeks to complete.

9. How will I know if I am qualified for a job?: A job description will be posted on the website with the specific job requirements. The job descriptions are also available at City Hall and also handed out with all applications.

10. Is there a different application process for police officers and firefighters?: Yes, entry level police officers go through the Public Safety Testing Website, whereas lateral police officers and all firefighters apply through the city.

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Permit Assistance Center

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1. Is a permit required for a detached storage / play shed?: Maybe, if the shed is one story and has a floor area those measures less than 200 square feet and is an accessory structure to one or two-family dwelling, then a permit is not required. For commercial and multi-family buildings or structures, refer to the IBC Exempt Work (PDF) guidelines.

2. Do I need a permit?

The International Building Code and the International Residential Code have slightly different requirements for when permits are required.

The International Building Code (IBC)

The International Building Code Section 105.1 states, "Any owner or authorized agent who intends to construct, enlarge, alter, repair, move, demolish, or change the occupancy of a building or structure, or to erect, install, enlarge, alter, repair, remove, convert or replace any electrical, gas, mechanical or plumbing system, the installation of which is regulated by this code, or to cause such work to be done, shall first make application to the building official and obtain the required permit."

Exceptions

There are some exceptions, which you will find under the IBC Exempt Work (PDF) provision in the Arlington Municipal Code, Chapter 15.08, Section 105.2.

The International Residential Code (IRC)

The International Residential Code Section R105.1 states, "Any owner or authorized agent who intends to construct, enlarge, alter, repair, move, demolish, or change the occupancy of a building or structure, or to erect, install, enlarge, alter, repair, remove, convert or replace any electrical, gas, mechanical or plumbing system, the installation of which is regulated by this code, or to cause such work to be done, shall first make application to the building official and obtain the required permit."

Exceptions

There are some exceptions, which you will find under the IRC Exempt Work (PDF) provision in the Arlington Municipal Code, Chapter 15.08, Section R105.2.

3. All I am adding is an interior non-bearing wall. Do I need a permit?: Yes. Minor remodeling projects such as this are considered to be alterations and a permit is required.

4. Are permit fees refundable?

Applicants may apply for refunds when an application or permit is withdrawn or canceled prior to commencing of any review or inspection process. The Building Official shall determine whether a refund is appropriate. Refunds shall be based on the following:

Refunds shall be requested in writing, on company letterhead (if applicable), by the original applicant and must include the permit number and the date of the initial permit application.
Refunds shall only be issued to the company or person who made the original payment.
100% of any fee erroneously paid or collected shall be refunded, regardless of amount.
Permit applications requiring Plan Review that are withdrawn or cancelled before any Plan Review is done may have not more than 80% of the Plan Review Fee refunded.
Permits that have been issued may have not more than 80% of the Permit Fee refunded if withdrawn or cancelled before any work on the project has been done. Note that no portion of the Plan Review fee shall be refunded on Permits that have been issued.
No portion of the Washington State Building Code Fee shall be refunded.
Permit Applications or Permits that are expired shall not be refunded.

5. Do I need an appointment to apply for a permit?

For most permit applications you do not need an appointment. We are open to the public from 9 a.m. to 5 p.m. Monday through Friday. We ask that you arrive by 4 p.m. in order to properly process your application or permit by 5 p.m.

An appointment is needed when applying for a Building Permit for any new commercial or multi-family building, or when applying for more than three (3) over-the-counter permits. To schedule an appointment, please contact the Permit Coordinator.

6. May I start work before my permit is issued?: No. Work on a project may not legally begin before a permit is obtained and on the work site.

7. Do I need a permit to build a deck?: Yes, a permit is required for all decks.

8. What is a Demolition Permit used for?: A Demolition Permit is used when removing an entire building or structure. The Arlington Building Division does not issue Demolition permits for work inside a building or structure to prepare the space for tenant improvement or remodel work. This type of interior demolition is considered to be part of the Commercial Tenant Improvement or Single Family Building Permit.

9. How long will it take to get a permit?

The process of obtaining a permit is an interactive process. There are several factors that affect the length of time necessary to receive a permit:

Completeness of plans
Does your submittal contain all of the required information?
How quickly the contact person responds to review comments
Current workload of the City Plan Review staff at the time of submittal
What type of review is required?

Plan reviews for permit issuance are completed on a "first in - first out" basis.

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Planning & Land Use Division

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1. How can I locate the property lines on my lot?

We often get requests to locate a property line for a property owner. Sometimes the owner needs to know where the line is in order to put up a fence, to determine the setback for a new building or to resolve a property line dispute between neighbors. The City cannot provide a precise determination on the location of your property lines. For situations where a high degree of accuracy is required, you should hire a licensed surveyor to locate and mark the property lines for you.

However, if you just need a "ballpark" idea as to where the property lines are, the City can provide information that you can use to determine approximate locations. City staff can provide you with some known landmarks and the distances from them to your property lines. For example, in some subdivisions in town the front property lines are two or three feet behind the sidewalk; others are right at the sidewalk. Other landmarks may include monuments in the street, log corner markers installed by a surveyor, utility poles, fire hydrants, water meters, building locations and fences. Once City staff has equipped you with suggestions about from where to measure, it will be up to you to do the measuring and to ensure its accuracy. Any mistakes that result in a property line dispute are your liability; thus, if accuracy is necessary, hire a surveyor.

Additional Information

Locating property lines can be more difficult for some lots than others as the availability of know landmarks will vary from neighborhood to neighborhood and because some lots have complicated shapes with odd angles and curved lot lines while other lots may be simple rectangles. For information about locating your property lines, you can contact the Building Division at 360-403-3551, or stop by the Permit Center.

2. When is the best time for a citizen to be involved in the land use planning activities of the City?

Local land use laws in Washington cities are placed in the City's comprehensive plan and land use code, which are first adopted and then amended by the City Council. In making decisions, the Council weighs the various considerations presented to it by City staff, the Planning Commission, interested parties, and the general public. Frankly, citizen input on these laws is rare but welcomed. The City Planning Commission and City Council must both hold public hearings prior to adopting these regulations. While these processes often get little public attention, the decisions made are vital. Permits must be issued based on these rules.

The Planning Commission meets the first and third Tuesday of the month at 7 p.m. in the Council Chambers. The City council meets the first and third Monday of the month at 7 p.m. in the Council Chambers. They would both have a place on every meeting agenda for public participation.

3. If the decisions on development proposals are based on the law, and not a popularity contest, how can I make comments to ensure a development project meets the law?: The opportunity for formal comment on projects varies depending on the type of permit. Learn more on our Development Proposals page.

4. I've been to public hearings on developments where everybody speaks against the project, but it gets approved anyway. Why is that? Isn't this supposed to be a democracy?: One of the great strengths of our country is that we are guided by the rule of law. Legally, a City must decide land use issues based on the State and local zoning laws in effect. When decisions are made contrary to this principle, there is a price to pay. Cities in Washington have paid out multi-million dollar settlements because their decision makers did not follow the law. That money comes out of the taxpayers' pocket.

5. What is this "Mitigated Determination of Non-Significance" public notice I saw in the Arlington Times?

The notice is a requirement of the State Environmental Policy Act (also known as SEPA, pronounced sea-pah). SEPA is a an environmental information process, providing for public review of potential environmental impacts and providing decision makers information they need for determining whether to approve a project or not. When a new development, ordinance or comprehensive plan is proposed, State law requires the City to review it for potential impacts to the environment, housing and public facilities. The Planning Manager, acting as the SEPA Responsible Official, reviews the proposal and makes one of three possible determinations:

The proposal will probably not have a significant impact on the environment. In this case a "Determination of Non-Significance" (DNS) is issued and the proposal may proceed with obtaining necessary permits.
The proposal will probably have a significant impact on the environment that can reasonably be reduced by the proponent so that it is no longer significant. In this case, a "Mitigated Determination of Non-Significance" (MDNS) is issued which places requirements on the proponent to take action to reduce the impact. For example, developments typically mitigate impacts on roads and schools by paying of fees that help construct needed facilities. When deciding what to require of a developer in the MDNS, the SEPA Responsible Official must ensure that it is proportionate to the impact caused by the project. In other words, a developer cannot be required to mitigate pre-existing problems or to provide excess capacity in facilities in order to serve future developments.
The proposal will probably have a significant impact on the environment that cannot reasonably be reduced by the proponent. In this case, a "Determination of Significance" (DS) is issued. If a DS is issued, the proponent is required to prepare a detailed environmental impact statement (EIS) that identifies and quantifies potential environmental impacts.

6. I'm thinking about developing or subdividing my property but don't know how to get started or if it's even feasible. Should I hire an architect, engineer and/or a land planner?: Depending on what you would like to do, you may eventually need to hire a consulting professional. Learn more on our Development Reviews page.

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Planning & Land Use Division - Annexations

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1. When can property be annexed into the City of Arlington?: The City Council can review requests for annexation any time during the calendar year. Property must be within Arlington’s Urban Growth Area (UGA), as established by Snohomish County. State law prohibits annexations outside the UGA. If property is not within the UGA, property owner(s) must first petition Snohomish County to have the property included in the UGA. Once it is included in the UGA, the City can act on an annexation request.

2. What is the process to petition for annexation into the City of Arlington?

There are several steps in the annexation process. Prior to submitting your request for annexation, your first step should be to schedule a meeting with staff in the Planning Division. They will help you determine whether you are within the City of Arlington’s UGA. If you are within the Urban Growth Area (UGA), they will assist you in determining the best boundaries as well as provide the information you need for your submittal and an indication of staff recommendation on the proposal. You can then proceed with the next step.

If you are not within the UGA, you must take steps to have the UGA boundary revised to include your property. This is done through Snohomish County’s Planning and Development Services Department, which is located in the County Administration Building at 3000 Rockefeller Avenue in Everett; their phone number is 425-388-3311. Please note that we are revising many of our forms and those listed may not be available at this time. If a form link does not work please contact the Permit Center at 360-403-3551 for assistance.

3. What are the submittal requirements for an annexation request?

For the 10% petition, you will need to submit the following to the City of Arlington Planning Division:

Completed City of Arlington land use permit application form
Application fees
Completed 10% Petition (Notice of Intention to Commence Annexation Proceedings)
General description of the area proposed for annexation
County Assessor’s map of the area proposed for annexation and vicinity map, if necessary

For the 60% (or 50%/50%) petition, you will need to submit the following to the Arlington Planning Division:

Application fees
Completed 60% (or 50%/50%) petition (Please contact the Permit Center for forms)
Certified legal description of the area proposed for annexation
County Assessor’s map of the area proposed for annexation and vicinity map, if necessary

4. How much does an annexation request cost?

Please refer to the current fee schedule for costs for processing an annexation. These amounts are in addition to any cost you may incur in preparing the paperwork required for your submittal.

5. How long does an annexation request take?

Because the process involves three City Council meetings plus a 45-day BRB review period, annexations usually take 5 to 6 months to complete. The amount of time you need to obtain the necessary signatures is in addition to the process time.

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Police

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1. My car was towed by the Arlington Police Department and now the tow company wants hundreds of dollars for me to get it back. I want you to do something about it.: Do you know why the police had it towed? Your next course of action depends upon your answer. If the complaint is about the cost of the towing and impound, we have no control over what fees you are charged because this is a private company.

2. My neighbors are running a business out of their house in the middle of the night.

Under AMC (5.28.050) a business license is required for any person to conduct, operate, engage in, or practice any business in the city. There are some limited exceptions listed in AMC (5.28.060) such as farmers, garage sales, persons under age of 18, etc. Any violations should be reported to the Code Enforcement Officer at the Permit Center at:

18204 59th Avenue NE

Arlington, WA 98223

Phone: 360-403-3551

3. I called 911 the other night. An officer never responded.: Please contact the Police Department at 360-403-3400 so we may determine what happened and why.

4. My dog was picked up by Arlington Police and taken to the Humane Society of Skagit Valley. I don't like their rules and procedures.: We have little control over another agencies' rules and procedures but we would like to know your concerns for our future consideration.

To further address your concerns, contact the shelter at 360-757-0445 or visit the Human Society of Skagit Valley Website.

5. Does my child still need a car seat?: On June 1, 2007 all children under a certain age must be in a child restraint system. Find additional information about changes in the law on the Washington State Patrol Website.

6. I have seen a number of people taking pictures of my house and neighborhood. Is that legal?: We can attempt contact and identification with the photographer, but generally anyone can photograph areas that are visible to the general public. If this is a repeating issue with the same subject, other laws may apply and an officer should be consulted. Also, note that realtors and appraisers take pictures of homes for a variety of reasons.

7. I loaned my family member money and they have not paid me back per our agreement. Can the police charge them with theft?

Violations of agreements between persons whether verbal or written are civil, rather than criminal issues. We do not have the legal authority to resolve these issues. Instead, if the loss is less than $1,500 the Civil section of Cascade District Court may be contacted for further information:

415 E Burke Avenue
Arlington, WA 98223
Phone: 360-435-7708

Losses that are more than that require action in Superior Court and you should consult with an attorney.

8. I was issued a ticket for no insurance. Here is the new proof of insurance. Why can't the ticket be dismissed so I don't have to go to court?: State law prohibits the Police Department from voiding a ticket that has already been issued; only the court can dismiss the ticket. The court must verify that proof of insurance shows the person was insured at the time of the violation, prior to dismissing the charge. If an Arlington Police officer issued the ticket, the case will be sent to municipal court that is located with the Marysville Municipal Court, 360-363-8050.

9. Can I report an accident that occurred in the past?: Yes, we have citizen collision report forms in the lobby at the Police Station. If the accident occurred in the city and either injury or significant damage occurred, an officer should be consulted to determine if a police report is appropriate.

10. Where do I get a permit to have a block party?: The city of Arlington has a permit process for Special Events. This permit application can be obtained from Sarah Higgins at 360-403-3448, or check the Recreation page on our website to download. This permit is required for all such block parties.

11. I want to file a claim for damages against the Police Department for what the officers did.: Please contact the Police Department by calling 360-403-3400. Please ask to speak to a supervisor.

12. How can I complain about a ticket that I received?: If your complaint is that you are disagreeing with the officer's enforcement decision in issuing the ticket, then you should contest the ticket in court. The Police Department does not change the enforcement decision made by the Police Officer.

13. How do I complain about what a Police Officer did?: If you have a complaint about how an officer conducted themselves, then we are interested in hearing more about that. Please contact the Police Department by calling 360-403-3400 and ask to have a supervisor contact you. Many complaints are about what we call "normal safety procedures" like the officer shined a spotlight or flashlight into the car or in the eyes, or ordered that hands be removed from pockets. These are not handled as formal complaints because of what officers have to do to be safe.

14. Why do we have to use Marysville Court, we pay our taxes and live in Arlington?: The City operates a Municipal Court under contract wit the City of Marysville because it is more cost effective to operate one court with the two cities and it provides a higher level of service to everyone. Government is always challenged to provide services at a lower cost to the taxpayer.

15. I had an event that recently occurred that I feel needs to be investigated by a detective immediately. Who do I contact?: The City's detectives are continually handling a number of cases and are often out of the office. They do interviews and meetings on an appointment basis. If you do not have an appointment, you can leave a message for the detective and they will return your call. If your issue is not on their caseload, then please arrange to meet with a uniformed officer. Officers will also investigate cases.

16. I live outside the city. What can I do about animal problems?

The Police Department handles only those problems that occur in the city. For problems in the county, please contact the county auditor's office Animal Hotline, 425-388-3440.

Other Agencies

Everett Shelter

Phone: 425-257-6000
2732 36th Street
Everett

Noah

Phone: 360-629-7055
31300 Brandstromn Road
Stanwood

17. My neighbor's dog barks all night/day long. How can I solve this?: While we encourage neighbors to resolve neighborhood issues whenever feasible, our process for nuisance dog violations begins with education and warnings and continues with growing fines for multiple violations. When considering appropriate enforcement, we also bear in mind not to penalize owners whose dogs alert them to a potential threat.

18. I believe there are raccoons living under my house. Is there anything the Police Department can do to help me?: Unfortunately, neither the government nor the police have the authority to handle these issues that are occurring on private property unless they directly are rabid or physically attacking people thus causing a public health hazard. This problem is best handled by calling a private exterminator service listed in the phone book. The Washington State Fish & Game Department at 425-775-1311 may be able to provide you with some technical advice.

19. There is a car in our parking lot that has been here for 2 weeks. What can the police do about that?: The Arlington Police Department does not have authority to tow or impound vehicles that are in privately owned parking lots. The only way to have it removed is for the property owner to call a private tow company and have the vehicle impounded.

20. I allowed a friend to stay with me for a few months. I would like him to leave. Can the Police Department help?: If the person has been residing at your residence then there is an implied residency that he can claim. You will need to contact either the Civil Department of the Snohomish County Sheriff's office and start the eviction process to have him evicted. You can also contact a civil attorney to assist you in your own eviction process that is required by civil law. By law, the Police Department cannot become involved in the eviction process.

21. My neighbor's back yard is full of garbage and it's attracting rats. What can I do about it?: This violation is covered under AMC 11.01.120 (6) Property Maintenance. This is a code violation and failure to comply may require the city attorney to file a judicial action (abatement). This violation needs to be reported to the Code Enforcement Officer at City Hall 360-403-3457.

22. We have this car parked on my street for 2 weeks with no movement. What can be done to get the vehicle removed?: Under AMC (10.54.030), No vehicle shall be parked continuously on a street or alley for more than 72 hours. Violators can be reported to the Arlington Police who will go out and tag the vehicle. After 72 hours of failing to be moved, the vehicle is subject to a parking infraction. If it continues to be in violation, the vehicle may be subject to impoundment.

23. There is a dead animal in my yard and it's not mine. Can the Police Department remove the animal?: Unfortunately, neither the government nor the police have the authority to handle these issues that are occurring on private property. This is best handled by the property owner where the dead animal is. This problem may be handled by contacting a private exterminator service listed in the phone book. If the animal is in on a city street, then please call the Street Department at 360-403-3459.

24. My wife took the money out of our checking account and changed the locks on the doors. Can I report the theft and have her arrested?: If both parties are legally married or living together in a relationship, then this incident becomes a civil dispute between two parties and settlement will have to be worked out either in Civil Court or amongst the two parties. This is not a criminal act that the Police can take action on. If there has been a divorce and parties are not residing together and these monies are not in dispute by both parties then the police can review the facts to determine if this can be criminally prosecuted.

25. I let my friend borrow my car and he has not returned it. Can I report my car stolen?: Several things such as length of time the car is missing, type of permission given, your relationship with friend, any claim of ownership by friend, would need to be asked by police to determine if this incident of theft can be prosecuted criminally. Prosecutors have strict guidelines on whether a stolen vehicle can be reported if it must be resolved through the civil process. RCW 9A.56 discusses these various thefts and taking a motor vehicle without owner's permission. They can be found online.

26. I have ammunition that I do not need, what can I do with it?: If you are a City of Arlington resident, we will dispose of it for you. Outside the city contact your local law enforcement jurisdiction.

27. I was written a ticket. We just got it in the mail and payment is due within 2 days. What can I do?: Your choices are listed on the back of the ticket. If it is an infraction (a green colored copy), you can make payment at the City Finance Department. If it is a criminal citation (a golden rod color copy), you must follow the directions on the back of the ticket. If an Arlington Police Officer issued the ticket, the case will be sent to our municipal court that is located with the Marysville Municipal Court, 360-363-8050.

28. What if I haven't heard anything further about my accident / case?: You can contact the Police Department. We can check the case file and let you know the status of the case, or have the investigating officer contact you.

29. My license got suspended and I paid my ticket, why was my license still suspended?: The Police Department does not have the ability to remove a suspension on a license. You will need to contact the court where the fine was paid. There are several different court jurisdictions, therefore, you will need to determine which court was handling your ticket. If an Arlington Police Officer issued the ticket, the case was likely sent to our municipal court that is located with the Marysville Municipal Court, 360-363-8050.

30. How can I get a copy of a collision report?: If an Arlington Police Office investigated your collision, the case report can be requested through a Public Records Request. Please include as much information about your collision, such as date, time, location, and a case number (if available).

31. I was the victim of a property crime and don't have time to wait for an officer to respond. Can I file a police report online?

Yes, for some types of property crimes, you can file an online report with the Arlington Police Department. Effective May 21, 2018, the Arlington Police Department joined several other law enforcement agencies in the county by offering this new tool.

If you are reporting a property crime that less than $5,000 in value and you do not know who the suspect is, you can visit www.mycrimereport.us to file your report with a minimal amount of typing and mouse clicks. The online crime reporting tool, which can also be accessed via mobile device, may be especially useful for victims who need a police report number for insurance purposes, but either cannot or do not want to wait for an officer to respond.

The minimum requirements for filing a report online are that the reporting party has an e-mail address and that they know the location where the incident occurred.

Examples of crimes that can be reported online include:

Vandalism - Graffiti on a fence to a home or business.
Theft - A stolen cell phone.
Theft - A bike stolen from school.
Vehicle damage, prowl - A "smash and grab" of a GPS device from a vehicle.

The online tool will generate a police report number and will send that number to the victim's e-mail, typically within 72 business hours. All reports are reviewed by law enforcement personnel. Anyone with questions about a crime and how to report it should still call 911.

32. How do I get a copy of my case?: If an Arlington Police Office investigated your case, the case report can be requested through a Public Records Request. Please include as much information about your case, such as date, time, location, and a case number (if available).

33. Can you tell me if I have any warrants?: Arrest warrants are issued through the court system and served by police agencies. You will need to contact the courts for that information.

34. How can I get a criminal background check done on someone?: The Police Department is not authorized to provide criminal history information to the public. This can be done through the Washington State Patrol Watch System. To contact them by phone dial 360-705-5360.

35. What is the non-emergency phone number for the Police Department?: The phone number is 360-403-3400. This is answered Monday through Friday from 9 a.m. to 5 p.m.

36. Can I carry an unloaded rifle in my truck?: Under RCW 77.15.460 the rifle must not contain any shells or cartridges in the magazine or chamber, or it is not a muzzle-loading firearm that is loaded or capped or primed. A firearm shall not be considered loaded if the detachable clip or magazine is not inserted in or attached to the firearm. Other rules for carrying firearms in motor vehicles are listed under RCW 9.41.050 with exceptions listed under RCW 9.41.060

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Public Works - Stormwater Utility

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1. Where can I go for more information?: If you would like additional information on the Storm Water Utility Rate, or have specific concerns about storm water issues, please contact Ken Clarke, Stormwater Technician.

2. Are there any possible credits available?

ll nonresidential, developed properties have the opportunity to install, maintain, and operate facilities and do other associated non-structural best management practices that benefit the local community, those parcels will then have the option to request a credit on their stormwater utility rate. Application forms are available by emailing Linda Taylor or calling 360-403-3526. The proposed ordinance includes the following credit allowances, upon submittal and review of a credit request.

25% credit for private, on-site control facilities that benefit the overall stormwater system. To be eligible for the credit, the property owner must demonstrate that the on-site control system has been maintained in accordance with current City standards. The eligibility of the credit shall be reviewed on an annual basis to ensure proper maintenance of said private facilities.
70% credit for superior performance of private facilities for on-site control facilities that have the capacity to fully contain and infiltrate on the parcel the runoff from the 100-year, 7-day storm event. If the facilities are maintained in accordance with current City standards. The eligibility of the credit shall be reviewed on an annual basis to ensure proper maintenance of said private facilities.
25% additional credit upon receipt of an acceptable curriculum showing how the district provides education regarding stormwater issues. Each site owned and operated by the District in support of education shall be eligible for this credit in addition to any site-specific credits also available for individual sites.
In no case shall any site be eligible for more than a 70% total credit.

3. How much hard surface area is an ESU?: ESU stands for Equivalent Service Unit and is used to convert the impervious area on non-residential property to service units equal to the base ESU of 6,000 square feet. To determine the number of ESU a non-residential property ‘s impervious area is measured and the total square footage is divided by the ESU to determine how many units will be charged. For example, if a non-residential property has a total of 18,000 square feet of impervious area, the property will be charged for 3 units (18,000 divided by 6,000 equals 3). Its stormwater charge would be 3 times the residential/base rater or 3 time $7.34 per month.

4. How is the impervious surface measured?: In order to determine how much impervious surface is on a piece of developed property, the City utilized Geographical Information System (GIS) maps of our area to determine the total square footage of the impervious surface on a parcel and the actual lot size. Because lot sizes and impervious surfaces vary from residential parcel to residential parcel, the Council and the Stormwater Rate Structure Committee decided to establish an Equivalent Service Unit (ESU) of 6,000 square feet as the base unit/residential unit. Every Arlington home or equivalent residential unit is equal to one ESU.

5. Where can I get a copy of the Arlington Design and Construction Standards?

Arlington's Design and Construction Standards can be downloaded from the Construction and Utility Permits page.

6. How do I schedule an inspection?: The inspection line phone number for Water is 360-403-3526. For Sewer it is 360-403-3508. For Stormwater it is 360-403-3523. Please give 48 hours notice.

7. Why should I pay for rain falling on my property?: With a storm water rate, users are charged a fee for runoff discharged from their property to the City’s storm water management system, not by the amount of rain falling on their property. Property owners control the level of development on their properties, which directly impacts the runoff characteristics of the parcel. Rate payers also contribute to the management and maintenance of the stormwater systems on all of the public roads the parks and parking lots utilize for personal, industrial and commercial activities.

8. How will we be able to see where our money has been going, and what will the priorities be?: The money gathered through the user fee will go towards better stormwater management, and you should gradually see results in terms of better flood management, stormwater maintenance and regulatory compliance. In the field, we will be keeping a photographic log of areas when work is done. We will also be posting signs and providing news releases on projects as they are completed. Maintenance of the system is recorded in the Cartegraph database. Priorities are identified in the Stormwater Comprehensive plan, and considered as new problems arise.

9. What is the City currently doing about these problems?

The City addresses stormwater problems in three ways.

The City completed and utilized the Stormwater Comprehensive Plan to address prioritized stormwater issues through a capital projects improvement strategy.
The City in wanting to provide excellent customer service responds to customer requests for investigation and solutions to localized urban flooding or water quality questions.
The City also creates an annual Stormwater Management Plan that is submitted to department of Ecology that provides the community an annual opportunity to participate in targeting the priority stormwater problems.

10. Why is storm water such a problem?

As precipitation falls on agricultural and undeveloped areas, it is primarily absorbed into the ground or slowly runs off into streams, rivers, or other water bodies. However, development resulting in rooftops and paved areas prevent water from being absorbed and create a faster rate of runoff. This development often causes localized flooding or other water quantity or quality issues. The rainwater that comes in contact with the streets and parking lots carries the automotive related heavy metals and petroleum products in to our streams and groundwater if not treated. There are nutrients and bacteria associated with fertilizers and pet waste that result in risk to human and fish health if not managed properly.

11. What is the city’s responsibility for storm water?

The City is responsible for managing all aspects of storm water within its jurisdiction. The city operates and maintains drainage facilities that are located within the public right of way or public easements. The city does not maintain facilities that are located on private property or that fall under the jurisdiction of other governmental jurisdictions. However, the City is responsible to assure that all private facilities are maintained and operating as designed. Some of the other important components of this program include:

Improved stormwater quality through monitoring and reduction of illicit discharges and pollutants
Public information and education concerning stormwater issues
Increased maintenance /repair of the City’s stormwater system
Development of stormwater design standards and regulations
Field inspection/enforcement of these standards
Construction of long overdue stormwater projects

12. Are there any credits available to senior citizens or low-income residents?: The current senior citizen utility billing credit is available upon application for water, sewer and stormwater. Council and staff are in the process of researching the implementation of a low-income credit that would also apply to all utilities.

13. What is a Storm Water Revenue Fund?: The Storm Water Revenue Fund will be similar to the City’s existing Water and Sewer Revenue funds, but will be a separate fund responsible for providing service to Arlington’s existing and expanding storm water drainage system. This enterprise fund allows fees to be collected and used to address flooding problems as well as improve water quality by reducing storm water pollution. Like Arlington, many cities throughout Snohomish County, Washington State and nationwide have established storm water management utilities.

14. How does the Stormwater Utility work?

The stormwater utility is a unit within the City that provides stormwater management. Like water, wastewater, solid waste, recycling, and electric utility - the Stormwater Utility generates its revenue through user fees. These fees are used for maintenance and operations of stormwater management devices, for stormwater systems planning and construction.

By establishing a storm water utility, the city will be able to take a more aggressive approach to storm water management. The additional funds raised through the storm water fee will allow the City to provide and increased level of system maintenance and repair, as well as enable the city to construct additional capital improvement projects.

15. Why do we need to spend more for storm water?: Historically, the allocation of funds has not been sufficient to address all of the city’s storm water service needs. Although the city has done a good job providing storm water services on a limited budget, the backlog of storm water projects has grown and some maintenance activities have not been performed. Local, state and federal laws also require that municipalities address the environmental impacts of storm water pollution, but do not provide the funds to do it. Consequently, the City must investigate alternative means for raising revenue.

16. How is a storm water user fee charged?: A storm water user fee is charged based upon the contribution of storm water runoff to the City’s storm water management system. This is a more fair and equitable approach than charges based on property value.

17. Why should I have to pay? I live on a hill and have no drainage problem.: You may not have a problem, but the runoff generated from your property is contributing to problems downstream. The approach being taken through this program recognizes that everyone contributes to the problem (runoff and pollution) and everyone will share in the results (improved water quality, reduce flooding, unimpaired access to roads, etc.).

18. I have a septic tank. Why should I pay this fee?: The stormwater utility fee is used specifically to address citywide stormwater issues. A septic tank is used to treat wastewater at a specific location. This wastewater is water that comes out of individual households or businesses. Properties that use septic tanks are not charged for sanitary sewer service. It should be noted that properties that are connected to the sanitary sewer system do pay for the sanitary sewer service as well as the stormwater utility fee.

19. How is the Stormwater Utility collected?: The utility fee is included as a separate item on the City of Arlington utility bill received for municipal water and wastewater. It is due bimonthly through the bimonthly utility bill.

20. How are differences between parcels determined?: By utilizing residential dwelling units as the basis for storm water user fee, charges among parcel types can be compared to this Equivalent Service Unit (ESU).

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Public Works - Wastewater

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1. Who do I call if I have a sewer backup?: Call the Utilities Office at 360-403-3526 where personnel are on duty from 7:30 a.m. to 4 p.m. during the work week. If it is after working hours, call the Wastewater on-call phone at 360-913-1398. View information on how to cleanup after a sewer backup (PDF).

2. Who do I call about odor problems?: If you think the problem may be coming from a Wastewater Facility you can call the Utilities Office at 360-403-3526 from 7:30 a.m. to 4 p.m. If it occurs after hours you can contact the Wastewater on-call phone at 360-913-1398. If you believe the smell is from another source you can contact the Puget Sound Clean Air Agency at 800-552-3565.

3. I saw a truck dumping into one of your manholes, is this legal?: Only if they have a permit or if it is a City vehicle. Please notify the Wastewater Department immediately if you see this action taking place at 360-913-1398.

4. How do I determine if the backup is a City problem or a plumbing problem of my own?

If water is backing up slowly or rapidly in your basement or drain and you have not, or are not using water, it is best to call the Wastewater Department first. We can then check the sewer main line for a blockage and if none is found you can then call your plumber. If you are using water and a drain is backing up, shut off the water and see if the water stops coming up. If it stops, you should probably call your plumber to see what the problem is. You can also check out this informative pamphlet (PDF).

5. Can I tour the Water Reclamation Facility?

We encourage all citizens and interested persons to tour the Water Reclamation Facility. It is an opportunity to see the inner workings of where and what happens after you flush. Contact the Utilities Office at 360-403-3526 to schedule a tour Monday through Friday 7:30 a.m. to 4 p.m.

6. How do I request an (as-built) drawing, sketch, and or pictures of my side sewer?: Contact the Utilities Office at 360-403-3526 and have available your address and contact information. The Wastewater Department will process this request usually within 24 hours.

7. Are there normal household products that should not be flushed down the drain?: Yes. You should always place diapers, tampons, rags, towels and napkins in the trash. These items can clog your indoor plumbing, cause overflows outside your home and add to the cost of treatment.

8. How do I dispose of grease?: Do not dump grease down the drain. Cooking grease can clog the piping inside your house. It can also clog sewer mains and lead to overflows in yards, parks, creeks and streets. Grease also leads to higher sewer costs as all grease must be removed by expensive methods.

9. How do sewer trucks and trailers un-clog and clean sewer mains?

They use high pressure water and a series of different heads to break blockages lost in wastewater mains. These blockages can be caused from roots, grease, and vandalism. Grease comes from people dumping grease down the drain instead of disposing of it some other way, like the trash. Vandalism is when people flush things down the commode or they open a manhole and throw anything from clothes, wood, rocks, old televisions and anything else they can think of.

10. How often is the sewer system cleaned?: The wastewater collections system is being cleaned all the time. We clean different parts of the system each month. We have a goal to clean more than 10% of the system a year.

11. Where can I get a copy of the Arlington Design and Construction Standards?: Arlington's Design and Construction Standards can be downloaded from the Construction and Utility Applications page.

12. What will it cost me to connect to water and/or sewer? How much are your water and sewer connection fees?

Whether you are inquiring about a new plat, single family/multi family residence or commercial/industrial business, please contact the Permit Center at 360-403-3551. There are a number of different factors involved such as; where the property is located, inside/outside city limits, recovery fees, sidewalk or road cuts, type of use, etc.

13. What do I have to do to connect to city water and sewer utilities?: For residential property, commercial or industrial property, please contact the Permit Center at 360-403-3551.

14. How do I schedule an inspection?: The inspection line phone number for Water is 360-403-3526. For Sewer it is 360-403-3508. For Stormwater it is 360-403-3523. Please give 48 hours notice.

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Public Works - Water

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1. My water pressure increased/decreased significantly, what do I do?

Most homes in this area have a Pressure Reducing Valve (PRV) located either in the house or in a vault outside. A PRV is part of your plumbing system and reduces the water pressure delivered to your to your home. As the PRV ages, it can begin to fail which is usually evident by either an increase or decrease in water pressure within the home. PRV failures can happen rapidly or slowly over time. It is strongly suggested that you inspect you PRV it to make sure it is still functioning, or hire a plumber to inspect the PRV.

View a brochure explaining PRV (PDF) and how it protects your plumbing fixtures. Failure to install a PRV or to inspect and adjust an existing PRV may cause damage to your plumbing fixtures. If you have any further questions about this increase/decrease in water pressure, please feel free to contact Arlington Public Works at 360-403-3526.

2. Where can I get a copy of the Arlington Design and Construction Standards?: Arlington's Design and Construction Standards can be downloaded from the Construction and Utility Applications page.

3. What will it cost me to connect to water and/or sewer? How much are your water and sewer connection fees?: Whether you are inquiring about a new plat, single family/multi family residence or commercial/industrial business, please contact the Permit Center at 360-403-3551. There are a number of different factors involved such as; where the property is located, inside/outside city limits, recovery fees, sidewalk or road cuts, type of use, etc.

4. I need my water shut off! Can you shut off my water?

Learn how to shut off your water:

If you are moving out of your residence / business call Utility Billing at the Finance Dept 360-403-3421 to stop an account.
If you are doing repair work please call the Public Works Utilities Division at 360-403-3526.
If you notice a broken water line during business hours of 7:30 a.m. to 4 p.m., please call the Public Works Utilities Division at 360-403-3526. If after hours call the emergency pager for water at 360-913-3862 - emergencies only - please leave detailed message.
For sewer emergencies during business hours, call 360-403-3526. After hours call the emergency phone at 360-913-1398 - emergencies only.

Sewer emergencies can be any of the following:

Plugged or backed up
Sewer coming from a manhole
Sewer station alarm is going off or the red light on

5. What do I have to do to connect to city water and sewer utilities?

For residential property, commercial or industrial property, please contact the Permit Center at 360-403-3551.

6. How do I schedule an inspection?: The inspection line phone number for Water is 360-403-3526. For Sewer it is 360-403-3508. For Stormwater it is 360-403-3523. Please give 48 hours notice.

7. How do I turn my water on?: If you are moving into a residence / business call Utility Billing at the Finance Department at 360-403-3421 to start an account. If you have finished doing repair work call the Public Works Department at 360-403-3526.

8. Is there fluoride in the water? What's in our water?: For information about our water, call the Water Resources Planner Planner at 360-403-3541.

9. How do I get a permit to purchase hydrant water?: Yes, please call the Public Works Department for cost and permit process at 360-403-3526.

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Stormwater Utility

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1. Who has to pay the Stormwater Utility fee?

All developed property within the City of Arlington will pay the Stormwater Utility Fee. That includes houses, schools, public facilities, churches and businesses.

The only exceptions are streets within the City. These areas are excluded because they are designed to collect and carry stormwater runoff.

2. Why are churches and schools being billed?

The service charge, just like water and sewer fees, is based upon the cost of services provided. Because this is not a tax, it is collected from all customers who receive service.

Churches and schools contribute a significant amount of runoff to the City because of their size and amount of hard surface. They will be treated like all other customers under the rate structure.

3. I have a retail store in a shopping center and currently receive a water bill. Will I get the stormwater bill as well?: All impervious area within a multi-tenant facility such as a shopping center or apartment complex is consolidated into one bill. The bill will be sent to the owner or person responsible for the improvements or management association.

4. What is an Equivalent Service Unit (ESU)?: An ESU is determined by the amount of impervious area on the average single family home. The Stormwater Rate Structure Committee and the City Council decided to use 6,000 square feet as the basis for an Equivalent Service Unit.

5. What is impervious area?

Impervious Area

Impervious area includes pavement and building areas such as driveways, parking areas, rooftops, patios, garages and out-structures. The amount of impervious area on a property directly correlates to its contribution of runoff volume and pollutant loading to the city’s storm water management system.

Impervious Surface

Impervious surface means those disturbed or hard surfaced areas that either prevent or retard the natural entry of water into the soil. Rooftops, buildings, streets, parking lots, sidewalks, asphalt, concrete, other paving, driveways, gravel, patios, artificial turf and storage areas are all examples of impervious surfaces.

These improvements effect natural infiltration, creates more runoff, increases the rate of runoff and alters runoff patterns of stormwater that drains from an area.

6. What is considered residential unit?: An residential unit means a single unit that provides complete, independent living facilities for one or more persons including permanent provision for living, sleeping, eating, cooking and sanitation.

7. How are residential fees determined?: Residential property is charged a fee of $3.45 per ESU unit. A single family home is charged one unit; a duplex is charged two units. Non-single family residential properties are billed according to how much impervious area or hard surface exists on the property. The square footage of the impervious area is determined and this amount is divided by the ESU to translate the non-single family impervious area into an Equivalent Service Unit (ESU).

8. Why should I pay if there is not storm water inlet in front of my property?

All properties generate storm water runoff that must be conveyed, transported, stored, treated and discharged by the city.

Even though the storm water inlet, pipes and ponds may be remote from your property, your parcel still contributed runoff, which ultimately discharges to the City storm water management system and facilities.

9. My property retains water, why should I pay?: As part of the storm water utility fee, the City has established a credit policy that reduces charges to nonresidential properties that have facilities that reduce the amount of runoff or pollutant loads discharged to the city’s storm water management system. Copies are available online at the City’s website or from the Stormwater program Office.

10. What about my private stormwater management system?: Customers that have qualifying on-site stormwater facilities may be eligible for a credit exemption towards their utility fee. In order to receive consideration for credit or exemption, customers need to complete a credit application form.

11. Why do we not charge properties upstream (that discharge to the City)?: Pursuant to state legislation, the city can only charge for services within its corporate boundary unless an inter-local agreement has been adopted.

12. Why enact a storm water utility fee instead of raising property taxes?: Communities throughout the northern hemisphere have begun to address deficiencies in their utility systems through segregating the services provided for “general public needs” and those necessary for “storm water management system functions.

13. Why is this issue being addressed at this time?: In addition to meeting the city’s current storm water needs, Arlington’s new storm water revenue will provide the city with the tools necessary to meet the federal and state regulatory requirements.

14. When will the Utility be started?: The Arlington City Council will be holding a public hearing on July 3, 2006 at 7 p.m. regarding the proposed ordinances establishing the rate and setting up the revenue fund. It is expected that if passed billing will see this fee beginning with their September 2006 billing.

15. My storm water rate is incorrect, how do I get it changed?

The City’s goal is to make the process as fair and equitable as possible and recognizes that mistakes sometimes happen. If you feel your bill is incorrect, you can fill out an adjustment request and the City will review your adjustment application and provide you with a credits for any overcharges your account has incurred.

Information Collected by the City

If your problem cannot be dealt with via the adjustment application, the city will review your case by collecting the following information.

Utility Account Number
Account Customer Name
Account Address
Follow up Contact Name
Follow up contact Number
Problem / Issue

The City will research your account and contact you ASAP to provide you with an update or solution.

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Street Maintenance

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1. How do I report problems with streets, sidewalks, etc?: To report potholes, sidewalk problems, traffic signal problems, damaged or missing street signs or hazardous road conditions please call 360-403-3459.

2. How can I get a street light fixed?: To report broken bulbs or other problems with street lights please call the PUD Customer Service Department at 425-783-1000. Find more contact information on the Snohomish County Public Utility Website.

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Transportation Benefit Program

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1. What can the Transportation Benefit Program fund: Improvements can include traffic congestion relief, traffic slowing/calming projects, sidewalk connections, crossings, and repairs, street and road maintenance, and multi-use trails. Revenue also can be used as matching funds to access larger grants.

2. How is the Transportation Benefit Program funded?

State law allows voters to approve a sales tax increase up to 0.3% (three-tenths of one percent) for a period of 10 years; the tax may be extended for a period not exceeding ten years with an affirmative vote of the voters. In 2013, Arlington voters approved a sales tax increase of 0.2% (two-tenths of one percent), equivalent to two cents on a $10 purchase, and City Council is now asking that the Transportation Benefit Program sales tax be renewed, which will extend the tax for another ten years.

State law requires that all revenue generated by the TBP sales tax be maintained in a separate fund and used exclusively for the road preservation, maintenance, and improvements as outlined in the adopted plan.

3. Why do we need to renew the Transportation Benefit Program now?

In 2013, Arlington’s citizens realized that there was insufficient revenue from gas tax, sales tax, and other traditional “street revenue” sources to keep up with maintenance and improvements needed for the community’s transportation infrastructure. The citizens voted to approve the TBP and the City began performing the necessary transportation maintenance and improvements. For the past ten years, the City has performed transportation preservation and maintenance projects needed to maintain a quality transportation system.

However, our job is not complete. The City needs the revenue generated by the TBP to not only continue transportation preservation and maintenance projects, but to complete neighborhood traffic calming projects, transportation safety improvements, and capacity improvements. The TBP sales tax is the one tool the State has given cities to generate revenue for these needed projects. Based on state regulations, a TBP has to be renewed every ten years by the voters, the Arlington vote is in February 2023.

4. Who pays the Transportation Benefit Program tax?

Since enacting the program in 2013, the sales tax charge has been shared by both residents and non-residents that use Arlington streets and purchase Arlington goods and services; the renewal will not make any changes to this arrangement. For example, every $100 spent in the City of Arlington on taxable items, the sales tax would include 20 cents ($0.20) for TBP funding. Sales tax is not collected on food.

Using sales tax as a funding mechanism ensures that City residents are not the only ones that would pay this tax, Those that visit Arlington, be it for business or pleasure, would also be contributing to the fund to maintain and repair our roads.

5. How much will it raise for transportation projects in Arlington?: When originally created in 2013, the Transportation Benefit Program was raising approximately $700,000 per year. With the recent growth in Arlington, it is expected that renewal will now raise a little over $1,000,000 per year.

6. What has been completed since voters approved Transportation Benefit Program?

When the Transportation Benefit Program was passed by the voters in 2013, Arlington streets were in horrible condition. The primary focus of the TBP was to repair and preserve the investment the community made into the City’s transportation system, and we made a great start on achieving that goal.

Since 2013, the TBP has generated enough revenue to allow the City to restore 18.9 miles of City roads; some of this restoration was resurfacing and some really bad roads were fully reconstructed. But that’s not all. The City coordinated water, sewer and storm infrastructure improvements to be completed when we were performing street preservation work, this way the newly restored street will not be ripped up in 5-10 years to replace a water main or sewer main. In addition, the City also replaced every non-compliant curb ramp that bordered a restored road – that’s a total of 254 curb ramps.

7. What projects will be funded the next 10 years?

Arlington residents responded to a recent poll stating that safe streets is their highest concern. If the TBP is renewed, this will be a primary focus for the City. In July, the City Council adopted a six-year Transportation Improvement Plan with $350,000 obligated each year to neighborhood traffic calming improvements that will be funded by the renewed Transportation Benefit Program. In addition to neighborhood traffic calming projects, the renewed will:

continue pavement preservation of city streets,
install safety projects such as improved crosswalks, sidewalks and street lighting,
add transportation capacity improvement projects.

8. Who gets to vote on the Transportation Benefit Program renewal?: Only residents that live within the Arlington City limits may vote on the renewal. City Council is asking residents to vote in February 2023. Voters must approve any sales tax funding for a TBP by a simple majority.

9. Is there another way to fund a Transportation Benefit Program?

With sales tax, both residents and visitors who purchase goods and services in Arlington pay to help fund street improvements.

The City Council dismissed the option of imposing vehicle license fees up to $50 without voter approval as an alternative to the sales tax. Tab fees are generally considered less equitable than a sales tax, given that only city residents would pay the extra car tab fees, and the sales tax is paid by everyone that uses Arlington’s roads, residents and visitors alike. This is more equitable, as this is the larger community that uses the roads and contributes to the need for more roads and the amount of maintenance and operation costs.

10. Why should I support the Transportation Benefit Program?

Since the TBP was approved by the Arlington community, the City has implemented a very proactive roadway preservation program, the proof of this is visible in all of the newly resurfaced roads in Arlington.
The City has also increased the value of TBP revenues by utilizing TBP funds as a match for state and federal grants.
The City has listened to the concerns of citizens. The renewed TBP funding will address concerns of neighborhood traffic calming, safety, and improved road capacity.
Your support of the TBP renewal will ensure the City can afford to implement the transportation system improvements requested by its residents.

11. What other cities have a Transportation Benefit Districts/Programs

There are 11 cities in Snohomish County with TBDs:
Arlington, Edmonds, Everett, Granite Falls, Lynnwood, Marysville, Monroe, Mountlake Terrace, Mukilteo, Snohomish, and Stanwood.

Lake Stevens is going to the voters requesting to for a TBD.

https://www.lakestevenswa.gov/DocumentCenter/View/10710/List-of-Transportation-Benefit-Districts

12. How does our sales tax rate compare to those cities?

The City’s sales tax rate is less than or the same as the following cities.

City of Arlington sales tax rate Sept 2022: .093 (includes the current TBP tax)

City of Marysville .094

City of Stanwood .093

City of Snohomish .093

Unincorporated Snohomish County .093

13. Who do I contact if I have more questions?

City of Arlington City Administrator, Paul Ellis

360-403-3441

info@arlingtonwa.gov

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Utility Billing

Show All Answers

1. What will it cost me to connect to water and/or sewer?: Whether you are inquiring about a new plat, for single family/multi family residence or for commercial/industrial business, please contact the Permit Center at 360-403-3551.

2. What are surcharges?

In 1995, Arlington's City Council enacted a New Customer Capital Surcharge for new connections with occupancy between June 15, 1995 and February 15, 1999. This means if your home was built during this period of time you will see the surcharges on your bill. The surcharges were given an expiration date of ten years from the time the home was first occupied. Surcharges are as followed:

Water Surcharge: $5.44
Sewer Surcharge: $5.76
Surcharge Total: $11.20

3. Can you shut off my water?

If you are moving out of your residence or your business call Utility Billing at the Finance Department 360-403-3421 to stop an account.
If you are doing repair work please call the Public Works Utilities Division at 360-403-3526.
If you notice a broken water line during business hours of 7:30 a.m. to 4 p.m. please call the Public Works Utilities Division at 360-403-3526. If after hours call the emergency pager for water at 360-913-3862 please leave detailed message.
For sewer emergencies during business hours of 7:30 a.m. to 4 p.m. call 360-403-3526. After hours call the emergency phone at 360-913-1398.

Sewer Emergencies

Sewer emergencies can be any of the following:
- Plugged or backed up
- Sewer coming from a manhole
- Sewer station alarm is going off or the red light on

4. How much are your water and sewer connection fees?: There are a number of different factors involved such as: the location the property, inside/outside city limits, recovery fees, sidewalk or road cuts, type of use, etc.

5. What do I have to do to connect to city water and sewer utilities?: For residential property, commercial or industrial property, please contact the Permit Center at 360-403-3551.

6. Can you turn on my water?

If you are moving into a residence or a business, please call Utility Billing at the Finance Department at 360-403-3421 to start an account.
If you have finished doing repair work, please call the Public Works Department at 360-403-3526.

7. Can I pay half of my bill now and half next month?: You can take additional time to pay your bill as long as it is paid in full prior to the Shut-Off date on any reminders we send. Please keep in mind however, the penalties that will show up on your next bill for any late payment and do not disregard any reminders we send you or your service may be discontinued.

8. Why is my first bill so high?: We pro-rate your first bill for only the days you actually lived in your new home. Usually this means the Water portion of the bill is fairly small but many people are thrown off by the size of the Sewer charges. While water is billed for the previous two months, Sewer is actually billed ahead of time. This first bill catches you up into your cycle and your next bill will reflect a normal two-month period. What this means is that many people when moving out have a very small, or even non-existent, closing bill.

9. How can I figure out how many gallons I used, since my bill is in cubic feet?

To convert cubic feet into gallons multiply by 7.48.

Example: 600 cubic feet x 7.48 = 4,488 gallons.

10. I am leaving town for a few months, do I have to keep paying the minimum?: When you leave on an extended vacation, we can turn your water off for you until you return. This keeps you from having to pay the minimum charges while you are gone. It is always wise to call us a few days before you return so we can have it on for you by the time you get back. One week of Water & Sewer service costs you $15.28. The charge for turning on your water when you return is $18.00. Keep these figures in mind when deciding if it makes the most sense to disconnect your service for the duration of your trip.

11. Who do I call if I discover a problem with my water or sewer service?: If you discover a problem with your water or sewer service, please let us know! During regular business hours, please call 360-403-3421. If an emergency, such as a water or sewer line break, is discovered after hours please call the water department at 425-258-0919 or the sewer department at 360-913-1398.

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