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Public Works Administration
What We Do
The Public Works Administration staff supports all departments by providing clerical, accounting, financial, administrative, and management assistance, along with gathering and maintaining the engineering and development records which helps with the day to day contact with the public providing clear and precise information with which to process permits. You’re in the right place for information on the following services:
- As-built construction drawings
- Development plan reviews
- Engineering
- Hydrant permits
- Public Works Administration
- Solid Waste/Recycling/Composting
- Stormwater
- Wastewater
- Water
- Water and Sewer Connection Fees (PDF)
- Water meters
- Water Quality
- Water/Sewer Permits
Utility Billing
Please note that billing for monthly utility services is handled by the Finance Department at 360-403-3421 and not by Public Works Administration staff.
| To Report or Inquire About | Phone Number |
|---|---|
| Fire or vandals at city utility facilities | 911 |
| Water emergencies | 360-386-5926 |
| Sewer emergencies | 360-913-1398 |
| Stormwater Issues/Flooding | 360-618-2166 |
| Billing questions and residential or commercial water service for new customers | 360-403-3421 |
| Water or sewer service requests, complaints and most other business | 360-403-3526 |
| Side sewer construction inspections | 360-403-3508 |
| Water service construction inspections | 360-403-3526 |
| Call Before You Dig | 811 |
How to Tell if We Serve You
We aim to provide high quality products and excellent service to our customers. This web site is just one way we do that. You are our customer if you:
- Reside within city limits or our extended service area
- Operate a local business
- Work at a local industry
- Receive fire protection from fire hydrants connected to our water distribution system
- Develop properties or build structures with connections for the services above
- Purchase water in bulk for private residential or commercial purposes
Emergencies
Water and sewer emergencies may include but are not limited to breaks in water mains or service lines, hydrants, and sewer lines, alarms at city utility facilities, plumbing emergencies on your property requiring water shut-off or other services, utility or natural resources code violations such as stealing water from hydrants and discharging wastes to sewer/storm manholes; and re-connection of water service for medical emergencies.
Business Calls
Water or sewer business calls could include: questions and concerns on drinking water quality, wastewater odors, temporary water shut-off, construction projects, and other concerns unrelated to billing.